Customer service

Shipping within the Netherlands and Belgium is always free. For other countries within the European Union, shipping is free on orders from €100. For orders under €100, shipping costs are calculated automatically and shown at checkout. For countries outside the EU, shipping costs are always calculated separately and shown during checkout.

Acelera aims to deliver your order as quickly as possible. Order before 23:59 and your order will be shipped the same day.

Average delivery times

• Benelux: 1 business day
• Germany: 2 business days
• France: 3 business days
• Spain, Italy, Portugal: 4 business days
• Rest of Europe: 2–5 business days
  

Please note: for orders to countries outside the EU, we aim to deliver within 5 business days. Orders to the United States may unfortunately experience more frequent delays at the moment.

Via 'Orders' in your account or the 'Track order' button in the confirmation email, you can track the status of your package(s). This gives you an at-a-glance view of whether your order is on time. If delivery takes longer than expected, you’ll see that here too.

Up to 30 days after receiving your order, without giving a reason. Returns are free of charge.

Products may be tried on, but for hygiene reasons they must not have been used or washed. Returns are only accepted if the product is unused, undamaged and, where possible, returned in its original packaging.

Returns are processed within 5 business days of receipt in the Netherlands. The refund is then initiated via your original payment method.

Yes, absolutely!

Exchanges are always free. You can arrange this through the returns form. As soon as we receive your return, we’ll send your new choice straight away.

1. Register your return via the portal: Go to the returns portal
   
2. Follow the steps in the portal
   
3. Send the package and keep your shipping receipt
   

In the event of an accident or crash, Acelera offers a Crash Replacement scheme that lets you request a replacement at a heavily reduced cost. This service also applies to garments outside the return period.

Request Crash Replacement Service.

All items you buy from us come with a legal warranty. This means an item must arrive in good condition and function properly under normal use. We also consider the product’s expected lifespan, as some products last longer than others. 

Having a problem? Feel free to contact us.

Do you have a question, comment, complaint or idea? Contact us via:

• Contact form
• Email: support@acelera.cc
• Phone: +31 (0)85 004 7990