Returns
You can return your order free of charge within 30 days of receipt. Register your return using the form below and you will receive the shipping label immediately.
Questions about returns
Check the most frequently asked questions about returns, so you have an answer right away.
Returns
What are the return conditions?
You can return your order free of charge within 30 days of receipt, without giving a reason.
You may try items on, but products must be unworn, unwashed and undamaged, and in their original packaging.
How do I register a return?
Register your return through the returns portal on this page. Enter your order number and postcode, select the items, and you’ll receive a shipping label right away. Stick the label on the parcel, drop it off at a service point, and keep your shipping receipt.
Can I exchange it for a different size or color?
Yes, you can!
In the returns portal, choose exchange and select the new size or colour. Exchanges are free. Once we receive your return, we’ll ship the new item.
Unfortunately, exchanges are not yet possible for orders from the United Kingdom and Switzerland.
What does returning cost?
Returns are free, including from the United Kingdom and Switzerland. The original shipping costs of your order will not be refunded.
When will I get my money back?
Your package usually takes up to 7 business days to reach our warehouse. We process your return within 5 business days of receiving it. The amount will then be credited to your account within 1 to 3 business days, using the payment method you paid with.
Have more than 10 business days passed since you dropped off the package and you still haven’t heard anything? Contact us with your order number and the tracking details for your return.
I haven't received a return label, or it doesn't work. What now?
First check your spam folder. If it still doesn’t work, contact us through the contact form.
Don’t send your package without a label, as we won’t be able to link it to your order.
Can I return multiple orders in one package?
Yes, you can.
Combining multiple orders into one shipment means fewer packages.
How do I return an item from the United Kingdom or Switzerland?
Use the local returns portal.
Enter the track & trace number shown at the bottom of your shipping label, along with your postcode. Select the items and create your own return label. You can do this only once your order has been delivered. Returns are free, but exchanges are not yet possible from these countries.
I received a defective or incorrect item. What now?
Do not return it yourself. First contact us through the contact form with your order number and a photo of the product or its label. We’ll resolve it for you as quickly as possible.
What happens if my return does not meet the requirements?
A return that has been worn, washed or damaged will be rejected and is not eligible for a refund. Not sure? Contact us before sending the package.
Warranty
Crash Replacement Service
In the event of an accident or crash, you can request a replacement through our Crash Replacement Service at a significantly reduced cost. This also applies to garments outside the return period.
What is covered by the warranty?
All our products are covered by the statutory warranty. If something goes wrong during normal use, such as a seam coming undone or a zipper failing, we’ll sort it out. Wear and tear from use isn’t covered, and for damage caused by a crash, there’s the Crash Replacement Service. Send us a photo and your order number via the contact form.