Shipping policy

Last updated: May 11, 2026

We want you out on the bike in your new Acelera gear as soon as possible. On this page, you can read how we ship, what it costs and when you can expect your package.

Shipping costs

Destination	Shipping costs
Netherlands, Belgium, Luxembourg	Always free
Other countries within the EU	Free from €100, otherwise calculated at checkout
United Kingdom, Switzerland, Norway	Calculated at checkout
Other countries	Calculated at checkout

You will see the exact shipping costs before you pay, in the final step of checkout.

Delivery times

If you order before 23:59, we process your order the same day. The packages are then picked up by the carrier. These are the average delivery times from the moment of shipment:

• Benelux: 1 business day
• Germany: 2 business days
• Austria, France: 3 business days
• Spain, Italy and Portugal: 4 business days
• Other countries within Europe: 2 to 5 business days
• Outside the EU: approximately 5 business days, sometimes longer
• United States: up to 2 weeks

These are estimates, not guarantees. Busy periods (such as holidays or sale periods) and carrier delays may affect the delivery time.

Tracking your order

As soon as your package is on its way, you will receive an email with a Track and Trace code. You can also always check the status via 'Orders' in your account or via the 'Track order' button in the confirmation email.

Orders to Switzerland

For customers in Switzerland, we ship DDP (Delivery Duty Paid). This means that import duties and VAT have already been handled by us. You pay no extra costs upon receipt.

Orders outside the EU

For countries outside the EU, import duties, VAT or customs charges may apply. These costs are your responsibility and are determined by the customs authorities of the receiving country. We have no influence on this and cannot state an exact amount in advance.

Package not received or damaged

Did your package arrive damaged, or is something missing? Email us within 7 days of receipt at support@acelera.cc with your order number and clear photos. We will look into it together with the carrier and make sure it gets resolved.

Still haven't received anything after the expected delivery time? First check the Track and Trace and your mailbox or neighbors. If the package is really lost, contact us at support@acelera.cc and we will start an investigation with the carrier.

Returns

Not satisfied, or need a different size after all? You have 30 days to return. You can find all the information in our return policy.

Questions?

Send us an email at support@acelera.cc. We usually respond within three business days.